Accessibility

Glass Pay is committed to ensuring that our website and platform are accessible to people with disabilities. We strive to provide an inclusive experience for all users, including public sector employees, payees, vendors, and other stakeholders who rely on our payment platform.

We aim to conform with widely recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, where practicable for our marketing site and product experiences.

We work to incorporate accessibility best practices such as:

• Semantic HTML and descriptive labels for forms and controls.
• Keyboard navigability for core interactions.
• Sufficient color contrast for text and interactive elements.
• Responsive layouts that support zoom and smaller viewports.
• Alternative text for meaningful images where applicable.

Accessibility is an ongoing effort. We regularly review our website and platform, conduct internal testing, and prioritize remediation of barriers identified through user feedback, audits, and product development.

Some third-party content or integrations may not fully meet our accessibility targets. When we identify gaps, we work with vendors and internal teams to address them or provide reasonable alternatives.

If you experience difficulty accessing any part of the Glass Pay website or platform, or if you need content in an alternative format, please contact us. We will work with you to provide the information or functionality you need through a reasonable accommodation.

Email: inbox@pay.glass
Phone: 341-333-6532

When contacting us, please include the page or feature where you encountered the issue and, if possible, the assistive technology and browser you are using.